Privacy Policy
We value your privacy at RiverStoneCore
Data We Gather
If you reach out about corporate floral designs or gift services, we gather information you give us willingly. This may include your name, company name, email, phone, delivery addresses, and specific preferences for your floral requests. We also obtain payment details when you place orders, though transactions are handled securely via our payment partners.
For corporate clients, we might collect extra business information such as company registration data, preferred delivery timelines, and budget criteria to tailor our services to your business requirements.
Our site automatically gathers some technical details when you visit, such as your IP address, browser, device details, and navigation paths. We use this to enhance site performance and understand how clients discover our services.
How We Use Your Information
We use your personal information primarily to fulfill flower orders and provide excellent customer service. This includes processing your orders, coordinating deliveries, creating custom arrangements based on your requirements, and communicating about your service needs.
We also use information to improve our services and website experience. This helps us understand which corporate floral services are most valuable to our clients and how we can better serve the business community in United Kingdom.
Information Sharing and Disclosure
RiverStoneCore values your privacy and does not sell your personal data to others. We share information only as needed to deliver our services or when legally obligated.
We may share necessary information with trusted service partners who help us run our business. This includes delivery partners, payment processors, and technical service providers. These partners are contractually required to protect your information and use it only for the specific services they provide to us.
We may disclose information if required by law, court order, or government request. We may also share information to protect our rights, property, or safety, or the safety of our customers and employees.
Data Security Measures
We prioritize the protection of your personal data and implement suitable technical and organizational safeguards to safeguard it. This includes secure data storage, encrypted communications, and restricted access to personal information within our organization.
Secure Storage
Personal information is kept in secure systems with access controls and ongoing security monitoring.
Encryption
Sensitive data transmissions are encrypted to protect information during communication between your browser and our systems.
Limited Access
Only authorized personnel who need information to provide services have access to customer data.
While we implement strong security measures, no method of transmission over the internet is 100% secure. We continually update our security practices to protect against evolving threats.
Your Privacy Rights
You hold important rights regarding your personal information. Depending on applicable laws, you may have the right to access, correct, delete, or restrict the use of your personal information.
To exercise these rights, please contact us using the information provided at the end of this policy. We will respond to requests within a reasonable timeframe as required by applicable law.
Data Retention
We retain personal information only as long as necessary to provide our services and fulfill legal obligations. Retention periods vary depending on the type of information and the purpose for which it was collected.
Typical Retention Periods:
- Customer contact and order information: three years after last service interaction
- Payment transaction records: seven years to satisfy tax and accounting obligations
- Website analytics data: about two years for service improvement analysis
- Marketing communication preferences: Until you unsubscribe or about two years of inactivity
Cookies and Website Tracking
Our site employs cookies and comparable technologies to enhance your browsing experience and to gain insights into how people navigate our site. Cookies enable us to recall your preferences and assess site performance.
You can manage cookie preferences using your browser settings. Note that turning off certain cookies could impact how the site works. For full details about our cookie practices, please consult our Cookie Policy.
Third-Party Links
Our site may include links to third-party sites or services. This privacy policy covers only RiverStoneCore and our website. We are not responsible for how external sites handle privacy.
We encourage you to review the privacy policies of any third-party sites you access via links on our site.
Policy Changes
We may revise this privacy policy from time to time to reflect changes in our practices, offerings, or legal obligations. When substantial changes occur, we will update the "Last Updated" timestamp at the top of this document.
We invite you to review this policy periodically to stay informed about how we safeguard your privacy.
Contact Us About Privacy
If you have questions regarding this privacy policy, wish to exercise your privacy rights, or have concerns about how we manage your information, please reach out to us.
Contact Us About Privacy
RiverStoneCore Privacy Team
221B Baker Street, London
London, United Kingdom NW1 6XE
Email: [email protected]
Phone: +44 20 7946 0123
For privacy-related questions, please put "Privacy Request" in the subject line and supply as much detail as you can about your request. We strive to reply to all privacy inquiries within seven business days.